Refund and Cancellation Policy

You may request a full refund within 4 hours of payment OR any time before your report enters Final Review — whichever comes later. The window is the more generous of the two, so even if 4 hours have passed you can still cancel as long as work has not been finalised.

Whenever you are eligible, a 'Request Refund' button appears on the order detail page in your dashboard. The button automatically disappears once the order has reached Final Review or been Delivered.

For live consultations, the same rule applies: refund anytime before the consultation starts or within 4 hours of booking — whichever is later.

Refunds are approved for: duplicate payments; eligible cancellations within the refund window above; merchant-side cancellation; technical errors that prevent service delivery; payment captured but service not delivered within the published timeline.

Refunds are declined when: the report has reached Final Review or has been Delivered; a live consultation has already taken place; intake details were intentionally misleading; the customer is in breach of the Terms and Conditions.

Reports and consultations are advisory and educational in nature, as described in the Terms and Conditions and the Disclaimer. The following are NOT refund grounds: (a) the prediction or interpretation in the report did not come true or did not match the customer's expectation; (b) the customer disagrees with the spiritual, astrological, or palmistic content of the report; (c) the recommended remedies, mantras, or rituals did not produce the desired outcome; (d) the customer believes the report should have been longer, more detailed, or framed differently; (e) the customer made a personal, financial, marital, medical, or business decision based on the report and now regrets that decision. By booking, the customer acknowledges that astrology is non-deterministic guidance and that decisions are the customer's own responsibility.

Click 'Request Refund' on the eligible order. We immediately initiate a refund through Razorpay to your original payment method (card / UPI / net-banking) for the full amount including GST. The order moves to 'Refund Started' status; you receive an email confirmation.

Razorpay typically settles the refund to your bank within 5 to 7 business days. You will receive a second email when the refund is confirmed by your payment processor.

If for a technical reason the refund cannot land on the original payment method, we credit the equivalent amount to your wallet balance on this site (the 'wallet fallback') — usable against any future booking. This is automatic and only triggered when the source-refund fails.

When the booking is fully cancelled and refunded, the GST collected on the order is refunded along with the base price as a single transaction.

A credit note is issued to your registered email and made available in your dashboard alongside the original tax invoice as required by the CGST Rules, 2017.

Please use the in-app refund flow first or email us before filing a chargeback through your bank or card network. Most refund queries are resolved within 1 business day through the in-app flow, which is faster than a chargeback and does not consume your card-network dispute quota.

If the in-app refund button is not showing but you believe you are eligible (e.g. you booked a live consultation that has not happened), email riteshghorpade.astro@gmail.com with the subject line 'Refund Request' and include your order ID, registered email address, and a short reason. We respond within 1 business day.